1. Introduction

SnapX Academy ("we," "our," or "us") operates the Zenith platform, an AI-powered autonomous ServiceNow architect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Zenith, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Name and email address (via Google OAuth)
• Profile picture (from your Google account)
• Organization name (if provided)

2.2 ServiceNow Instance Data

To provide our services, we may collect:

• ServiceNow instance URL and connection credentials
• Instance metadata (installed plugins, existing tables, configurations)
• Deployment logs and application architecture data

2.3 Usage Data

We automatically collect:

• Browser type, device information, and IP address
• Pages visited, features used, and session duration
• Error logs and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Zenith platform
• Authenticate your identity and manage your account
• Connect to and deploy applications on your ServiceNow instance
• Generate architecture designs, documentation, and deployment artifacts
• Improve our AI models and platform features
• Send service-related communications and updates
• Detect, prevent, and address technical issues and security threats

4. ServiceNow Credentials & Security

We implement industry-standard security measures including encryption, access controls, regular security audits, and monitoring. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing & Disclosure

We may share your information only in these limited circumstances:

• Service providers: Trusted third-party services that help us operate the platform (hosting, analytics, error tracking), bound by confidentiality agreements
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize sharing

6. Cookies & Tracking

We use cookies and similar technologies for:

• Essential cookies: Required for authentication and core platform functionality
• Analytics cookies: Help us understand how you use the platform to improve our services
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain features of the platform.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Project data (architectures, deployments, documentation) is retained until you delete it or close your account. You can request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time

9. Children's Privacy

Zenith is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the revised policy.